How it works
We understand that every instruction is important, and that many clients come to us during challenging or uncertain circumstances. That's why we're committed to providing a professional, approachable and transparent service from the outset. We'll guide you through each step of the process, explain what to expect, and keep you updated throughout, so you can have confidence that your instruction is being handled with care and professionalism.
Get in touch
Getting started is simple. You can contact Eastern Region Investigations by telephone, email or through our online enquiry form. For clients who prefer an alternative method of communication, we also offer contact via WhatsApp and Signal.
We understand that every situation is different, so we'll take the time to understand your circumstances, discuss your requirements and answer any questions you may have. All enquiries are handled professionally and in confidence, with no obligation to proceed.
If appropriate, we'll explain the options available, provide an indication of costs and timescales, and help you decide on the most suitable course of action before any work begins.
Confirming the details
Once we understand how we can help, we'll discuss your requirements in more detail and answer any questions you may have. We'll explain the options available, provide a clear quotation and outline the next steps, so you know exactly what to expect.
Before we begin, we may ask for some basic information or documentation to confirm the instruction and complete any necessary identity or due diligence checks. Once everything is in place and you're happy to proceed, we'll get started on your case.
Starting the investigation
Once your instruction has been confirmed, we'll begin work as agreed. We'll review the information provided, carry out any necessary planning and take the appropriate steps to progress your case efficiently and professionally.
Throughout the instruction, we'll keep you informed of any significant developments and, where appropriate, discuss any changes or recommendations before further action is taken. Our aim is to provide a responsive, transparent service while working towards the best possible outcome for your instruction.
Keeping you informed
We understand the importance of staying informed. Throughout your instruction, we'll keep you updated on significant developments and maintain clear communication from start to finish. If any issues arise or additional instructions are required, we'll discuss them with you before taking further action wherever possible.
Our aim is to ensure you always know the progress of your instruction and have confidence that your case is being managed professionally.
Final Report
Once your instruction has been completed, we'll provide you with the relevant outcome, documentation or report, depending on the service you instructed. We'll also answer any final questions you may have and explain any follow-up actions, where appropriate.
Our commitment to you doesn't end when the work is complete. Should you require any further assistance or wish to instruct us again in the future, we'll be pleased to help.