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Privacy Notice

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Last updated: 2026

Eastern Region Investigations Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store personal data when you use our website or submit enquiries.
 

By using this website, you consent to the practices described in this Policy.​

 

  • Who We Are

    • Eastern Region Investigations Limited (Company No. 16989264) is an ICO registered data controller (ZC093627) under the UK GDPR and the Data Protection Act 2018.

    • We are responsible for how your personal information is collected, stored, and used.

    • Contact us:
      Email: admin@erinvestigate.co.uk
       

  • Personal Information We Collect

    • We aim to collect only the information we need to provide services safely and effectively. This may include:

      • Name, address, email, and phone number

      • Company or employment details (if relevant)

      • Account information and registration details

      • Payment and transaction data

      • Enquiry forms and correspondence

      • CCTV, dashcam, or audio recordings (where necessary)

      • Location and vehicle telematics data (if relevant)

      • Health, safety, or safeguarding information (when relevant)

      • IP address, browser, and website usage data (via cookies/analytics)

      • Information provided by third parties relevant to investigations (e.g., witnesses, clients)

      • Sensitive personal data (e.g., health information) is only collected if voluntarily provided or required for the investigation.

 

  • How We Use Your Data

    • We use your personal information to:

      • Respond to enquiries and provide investigation services

      • Operate and manage client accounts

      • Assess risk, legality, and appropriateness of enquiries

      • Conduct investigations lawfully and securely

      • Comply with legal and regulatory obligations (e.g., law enforcement requests)

      • Prevent fraud, crime, or unsafe activity

      • Improve services, website functionality, and user experience

      • Deal with complaints, claims, or safeguarding matters

 

  • Legal Basis for Processing

    • We process personal information under one or more of the following lawful bases:

      • Contract – to provide investigation services or fulfil agreements with you

      • Legal obligation – to comply with law or regulatory requirements

      • Legitimate interests – to prevent crime, manage risks, or deliver services safely and ethically

      • Consent – when you voluntarily provide personal or sensitive information

 

  • Data Sharing

    • We only share your information when necessary, including:

      • Service providers (IT support, website hosting, or secure storage)

      • Law enforcement or regulatory authorities when required by law

      • Debt collection agencies, insurers, or legal advisors (if applicable)

      • Emergency services or safeguarding authorities (if necessary)

      • Third parties with your explicit consent

      • We do not share your data for marketing or speculative purposes.

 

  • Data Retention

    • We keep personal information only as long as needed:

      • Enquiry and investigation data: up to 12 months after completion, unless a separate contract requires longer retention.

      • Legal or regulatory records: retained as required by law or 6 years, whichever is shorter.

      • CCTV, dashcam, or sensitive data: retained securely for investigation or legal purposes, then deleted or anonymised.

 

  • Your Rights

    • Under UK GDPR, you have the right to:

      • Access your personal data

      • Request correction of inaccurate information

      • Request erasure (“right to be forgotten”)

      • Object to processing or request restriction

      • Receive your data in a portable format

      • Withdraw consent where processing is based on consent

      • We will respond to requests within one month and may require identity verification before processing.

 

  • Security

    • We implement reasonable technical and organisational measures to protect personal data from:

      • Accidental or unlawful loss, destruction, or alteration

      • Unauthorised access

      • No system is 100% secure, but we take all reasonable steps to safeguard your information.

 

  • Cookies and Website Analytics

    • Our website may use cookies and analytics tools to:

      • Monitor website performance

      • Understand user interaction

      • No personal data is shared via cookies unless you have explicitly consented.

 

  • Third-Party Links

    • Our website may include links to third-party sites. We are not responsible for their privacy practices. Please check their policies before providing personal data.

 

  • Children

    • Our services and website are not directed to or intended for anyone under 18, and we do not knowingly collect information from children.

 

  • Changes to This Policy

    • We may update this privacy notice at any time. The current version will always be published on our website. Continued use of our services or website constitutes acceptance of any updates.

 

  • Complaints

    • If you have concerns about how we use your data, contact us at the details above.

    • We take any complaint seriously therefore request that you contact us via admin@erinvestigate.co.uk where we will do our very best to investigate and resolve your complaint. 

    • You can also contact the Information Commissioner's Office:

    • Website: https://www.ico.org.uk

    • Telephone: 0303 123 1113

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