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PRIVACY POLICY (2026)

Eastern Region Investigations Limited

Company No: 16989264

Registered in England & Wales

Registered Office: 50 Princes St, Ipswich IP1 1RJ

1. Introduction

Eastern Region Investigations Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect personal data when you use our website or submit enquiries.

By using this website, you acknowledge this Privacy Policy.

2. Who We Are

Eastern Region Investigations Limited
Company No. 16989264
ICO Registration: ZC093627

We act as a data controller in relation to personal data submitted via this website.

Email: admin@erinvestigate.co.uk

3. Personal Data We Collect

We collect only data necessary for legitimate business purposes. This may include:

  • Identity and contact details (name, address, email, phone)

  • Business or employment information

  • Account and enquiry information

  • Payment and transaction data

  • Communications and correspondence

  • CCTV, dashcam, audio, or visual data (where relevant)

  • Body worn camera footage and associated audio recordings (where used for safety, evidential, training, incident recording, or safeguarding purposes)

  • Location, vehicle, or telematics data (where relevant)

  • Safeguarding or risk-related information

  • Technical data (IP address, browser, analytics)

  • Information obtained during process serving, investigations, tracing enquiries, and other lawful business activities.

  • Information provided by third parties relevant to an investigation

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Failure to provide certain information may prevent us from assessing or accepting an enquiry.

Special Category Data

Where necessary, we may process special category data (e.g. health information).

This is processed only where:

  • You have provided it voluntarily

  • It is necessary for reasons of substantial public interest

  • It is necessary for safeguarding purposes

  • It is necessary for the establishment, exercise, or defence of legal claims or legal rights

4. How We Use Your Data

We use personal data to:

  • Respond to enquiries

  • Assess legality, risk, and appropriateness of instructions

  • Provide investigative services

  • Conduct due diligence and identity checks

  • Comply with legal and regulatory obligations

  • Prevent crime, fraud, or misuse

  • Effect service of legal documents and maintain evidential records of service where necessary

  • Manage client relationships and accounts

  • Handle complaints, claims, or safeguarding concerns

  • Improve website performance and services

  • Maintain safety, accountability, evidential integrity, and incident records through the use of body worn video systems where appropriate

5. Lawful Basis for Processing

We rely on one or more of the following:

  • Contract – to provide agreed services

  • Legal obligation – to comply with law or regulatory requirements

  • Legitimate interests – including conducting lawful investigations, protecting clients, preventing misuse, ensuring safety, and operating our business effectively

  • Consent – where you voluntarily provide specific information

The lawful basis depends on the nature of the interaction.

6. Data Sharing

We share data only where necessary, including with:

  • IT providers and secure storage services

  • Legal advisers, insurers, or debt recovery agents

  • Law enforcement or regulatory authorities

  • Safeguarding or emergency services

  • Third parties where required for service delivery

  • Professional advisers

Third parties may act as data processors or independent controllers depending on context.

We do not sell or use data for marketing.

7. Data Sources

We may obtain personal data from:

  • information provided by clients

  • publicly available sources

  • open-source intelligence (OSINT)

  • third-party service providers

  • publicly accessible registers and records

  • individuals connected to an investigation

We process such information only where lawful and proportionate.

Information obtained during investigations may include data relating to third parties connected to a matter where lawful and proportionate to do so.

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8. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

9. Data Retention

We retain data only as long as necessary:

  • Unsuccessful or unengaged enquiries: typically up to 1 month

  • Registered client accounts with no active engagement: typically 12 months from registration

  • Investigation records: typically 6 years after completion

  • Legal/regulatory records: as required by law or longer where necessary

  • Sensitive or evidential data: retained securely and proportionately

Data is securely deleted, anonymised, or restricted when no longer required.

10. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request erasure

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (where applicable)

We may require identity verification and will respond within one month.

Certain rights may be restricted where exemptions apply under data protection law, including where disclosure would prejudice the prevention or detection of crime, legal proceedings, confidentiality obligations, ongoing investigations, or the rights and freedoms of others. We may request proof of identity before responding to any data protection request.

11. Security

We implement appropriate technical and organisational measures, including:

  • Access controls

  • Secure data storage

  • Restricted access to sensitive information

  • Encrypted systems where appropriate

No system is completely secure, but we take all reasonable steps to protect data.

12. Cookies and Analytics

We use cookies and analytics tools to monitor website performance and understand user behaviour.

Where required, consent for non-essential cookies is managed through our cookie consent platform provided by Usercentrics.

Cookie preferences can be reviewed or updated at any time via the fingerprint icon displayed on our website.

13. Third-Party Links

We are not responsible for the privacy practices of external websites.

14. Children

This website and our services are not intended for individuals under 18.

15. Safeguarding and Legal Disclosure

We may disclose personal data without consent where necessary to:

  • Prevent harm

  • Protect individuals

  • Comply with legal or regulatory obligations

16. Changes

We may update this Privacy Policy at any time. The latest version will always be available on our website.

17. Complaints

If you have concerns, contact us at:
admin@erinvestigate.co.uk

We will investigate complaints promptly and fairly.

You also have the right to contact the Information Commissioner's Office
Website: ICO Website
Telephone: 0303 123 1113

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